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SIM Card

The SIM card is an IC card containing the device number and other customer information. Your device's SIM card is preinstalled and should only be accessed if directed by a customer service representative.

Handling a SIM Card

Keep the following in mind when handling a SIM card.

  • You are responsible for any damage caused by inserting the SIM card in another-brand IC card reader, etc. Sprint is not responsible in such a case.
  • Always keep the IC chip clean.
  • Wipe clean with a dry, soft cloth.
  • Avoid applying labels. May damage SIM card.
  • See instructions included with SIM card for handling.
  • The SIM card is the property of Sprint.
  • The SIM card is replaceable (at cost) in case of loss/damage.
  • Return the SIM card to Sprint when canceling subscription.
  • Returned SIM cards are recycled for environmental purposes.
  • Note that SIM card specifications and performance may change without notice.
  • It is recommended that you keep a separate copy of information that is stored on SIM card. Sprint is not responsible for damages from stored information that is lost.
  • Always follow emergency procedures to suspend service if your SIM card or device (SIM card inserted) is lost or stolen. For details, contact Customer Service.
  • Always power off the device before inserting/removing the SIM card.

Insert SIM Card

Follow these instructions to insert a SIM card. Remember to power off your device before inserting a SIM card.

Note: Your device’s SIM card is preinstalled. These instructions are for reference only.

illustration of removing the SIM card

  1. To open the SIM card cover, press down firmly on the lower back cover and pull down as indicated in the image above.
  2. Insert the SIM card as shown in the picture above.
  • Insert gently with gold IC chip facing downward.
  1. Replace the SIM cover by gently pressing down and sliding forward until you feel a click.