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Update Your Phone Software

You can update your phone's software using the System updates option.

Before Updating Your Phone

Updating your phone may result in a loss of saved data depending on the condition of your phone (malfunctioning, damaged, water seepage, etc.). You must back up all critical information before updating your phone firmware.

Back Up All Data Prior to Update

To back up your Gmail information:

  1. From home, tap Apps all apps icon > Settings settings app icon > Cloud and accounts accounts settings icon > Accounts > Google.
  2. Tap On/Off next to each option to enable backup.
  • If you have multiple accounts, tap an account name.
  1. Tap More options play store menu icon > Sync now to sync your Google Account information.

To back up your Exchange Mail information:

  1. From home, tap Apps all apps icon > Settings settings app icon > Cloud and accounts accounts settings icon > Accounts > Microsoft Exchange ActiveSync.
  2. Tap On/Off next to each option to enable backup.
  3. Tap More options play store menu icon > Sync now to sync your Google Account information.

To back up stored text messages:

  1. From home, tap Apps all apps icon > Messaging messages icon.
  2. Select the text message from the list to view the message thread.
  3. Touch and hold on a portion of the text message from the string. The Message options context menu appears.

Note: You can back up stored text messages by forwarding them to your own phone number. Open the messages after you have updated your firmware.

  1. Tap Forward.
  2. Enter your phone number and tap Send.

To restore your Google apps following the update:

  1. From home, tap Apps all apps icon > Play Store google play store icon.
  2. Tap Menu menu icon > My apps & games > Library tab.
  3. Scroll through the list of previously downloaded Google apps and choose those you wish to reinstall.
  4. Follow the prompts.

Note: Your Google app purchases are reloaded remotely and can be re-installed after the update is applied.

As an added precaution, to preserve any data on your optional microSD card (not included), please unmount it from your phone prior to starting the update process. For more information, see Storage Settings.

Update Your Phone’s Software

Once you have backed up all your data, use the Update now option to update your phone’s software.

  1. From home, tap Apps all apps icon > Settings settings app icon > System updates system updates settings icon.

    screenshot of system update
  2. Tap Download updates manually.
  • Your phone automatically downloads and installs any available updates. You may be required to power your phone off and back on to complete the software upgrade.

Alternatively, you can access system updates through the notification panel.

  1. Locate the System Update Available icon (system update icon) in notifications.
  2. Pull down the status bar.
  3. Tap system update icon to open the System updates screen.
  4. Tap Download and follow the prompts.
  • The downloading icon (downloading status icon) appears within the status bar to indicate the phone is downloading the necessary files.
  1. Tap Restart and install to complete the process.

Confirm Your Current Phone Software

  1. From home, tap Apps all apps icon > Settings settings app icon > About device about device settings icon.
  2. Locate the Software version read-only field.

    screenshot of about device