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SIM Card

The SIM card is an IC card containing phone number and other customer information. Your phone’s SIM card is preinstalled and should only be accessed if directed by a customer service representative.

Handling a SIM Card

Keep the following in mind when handling a SIM card:

  • You are responsible for any damage caused by inserting the SIM card in another brand IC card reader, etc. Sprint is not responsible in such a case.
  • Always keep the IC chip clean.
  • Wipe clean with a dry, soft cloth.
  • Avoid applying labels. May damage SIM card.
  • See instructions included with SIM card for handling.
  • The SIM card is the property of Sprint.
  • The SIM card is replaceable (at cost) in case of loss/damage.
  • Return the SIM card to Sprint when canceling subscription.
  • Returned SIM cards are recycled for environmental purposes.
  • Note that SIM card specifications and performance may change without notice.
  • It is recommended that you keep a separate copy of information that is stored on SIM card. Sprint is not responsible for damages from stored information that is lost.
  • Always follow emergency procedures to suspend service if your SIM card or phone (SIM card inserted) is lost or stolen. For details, contact Customer Service.
  • Always power off the phone before inserting/removing the SIM card.

Insert SIM Card

Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a SIM card.

Note: Your phone’s SIM card is preinstalled. These instructions are for reference only.

Caution: Exercise care when using the removal tool to eject the internal SIM card/Memory card tray.

  1. Insert the removal tool into the hole on the SIM card/Memory card tray, and push until the tray pops out.
  2. Place the SIM card on the tray.

    illustration of installing the sim card
  • Make sure that the card’s gold contacts face down into the device and that the card is positioned as shown.
  1. Slide the SIM card/Memory card tray back into the slot.

Important: To prevent water and dust from entering the device, remove any dust on the gasket and ensure that the SIM card tray is closed tightly.

Caution: If the SIM card is not inserted correctly, the device cannot detect it. Reorient the card and place it back into the slot if the SIM card is not detected.