When you sign in to a Google Account on your device, Factory Reset Protection is automatically turned on. Factory Reset Protection (FRP) prevents other people from using your device if it is reset to factory settings without your permission. For example, if your device is lost or stolen and a factory data reset is performed, only someone with your Google Account username and password can use the device.
You will not be able to access the device after a factory data reset if you do not have your Google Account username and password. For more information, see Factory Data Reset.
Caution: You should remove your Google Account before shipping your device to Samsung or any other service provider for service and before resetting the device to factory settings.
Enable Factory Reset Protection
Adding a Google Account to your device automatically turns on the Factory Reset Protection (FRP) security feature. For more information, see Sign In to Your Google Account.
Disable Factory Reset Protection
To disable FRP, remove all Google Accounts from the device.
- From home, tap Apps > Settings .
- Tap Cloud and accounts > Accounts > Google.
- Select a Google Account, and then tap More options > Remove account.
- Repeat until all configured Google Accounts have been removed from the device.