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Your phone automatically transfers all unanswered calls to voicemail, even if your phone is in use or turned off. You should set up your Sprint Voicemail and personal greeting as soon as your phone is activated. Always use a passcode to protect against unauthorized access.
Note: Voicemail Passcode – Sprint strongly recommends that you create a passcode when setting up your voicemail to protect against unauthorized access. Without a passcode, anyone who has access to your phone is able to access your voicemail messages.
Tip: You can also access and set up voicemail with the Visual Voicemail app. From home, tap Apps > Voicemail, and then tap Personalize now.