You are here: Getting Started > Basic Operations > Update Your Phone

Update Your Phone

From time to time, updates may become available for your phone. You can download and apply updates through the Apps apps icon > Settings settings app icon > System Update system updates settings icon > Download updates manually menu.

Software Update Cautions

During update: The phone cannot be used until the software update is complete. It may take time to update your phone’s software.

Signal during update: Update your phone where signal reception is good, and do not change location during the update process. Make sure the battery is adequately charged before beginning an update. A weak signal or low battery during an update may cause the update to fail. An update failure may disable the phone.

Other functions during update: Other phone functions cannot be used during a software update.

Before Updating Your Phone

Updating your phone may result in a loss of saved data depending on the condition of your phone (malfunctioning, damaged, water seepage, etc.). You must back up all critical information before updating your phone firmware.

Back Up All Data Prior to Update

To back up your Gmail information:

  1. From home, tap Apps apps icon > Settings settings app icon > Accounts cloud and accounts settings icon > Accounts > Google.
  2. Tap On/Off next to each option to enable backup.
  3. Tap More options more options icon > Sync now to sync your Google Account information.

To back up your Exchange Mail information:

  1. From home, tap Apps apps icon > Settings settings app icon > Accounts cloud and accounts settings icon > Accounts > Microsoft Exchange ActiveSync.
  2. Tap On/Off next to each option to enable backup.
  3. Tap More options more options icon > Sync now to sync your Google Account information.

To back up stored text messages:

  1. From home, tap Apps apps icon > Messages messages icon.
  2. Select the text message from the list to view the message thread.
  3. Touch and hold on a portion of the text message from the string. The Message options context menu appears.

Note: You can back up stored text messages by forwarding them to your own phone number. Open the messages after you have updated your firmware.

  1. Tap Forward.
  2. Enter your phone number and tap Send.

To restore your Google apps following the update:

  1. From home, tap Apps apps icon > Play Store google play store app icon.
  2. Tap Menu menu icon > My apps & games > All tab.
  3. Scroll through the list of previously downloaded Google apps and choose those you wish to reinstall.
  4. Follow the prompts.

Note: Your Google app purchases are reloaded remotely and can be re-installed after the update is applied.

As an added precaution, to preserve any data on your optional microSD card (not included), please unmount it from your phone prior to starting the update process. From home, tap Apps apps icon > Settings settings app icon > Device maintenance device maintenance settings icon > Storage device storage icon > More options more options icon > Storage settings > SD card > Unmount.

Update Your Phone’s Software

Once you have backed up all your data, use the Update now option to update your phone’s software.

  1. From home, tap Apps apps icon > Settings settings app icon > System Update system updates settings icon.

    screenshot of system update settings
  2. Tap Download updates manually.
  • Your phone automatically downloads and installs any available updates. You may be required to power your phone off and back on to complete the software upgrade.

Alternatively, you can access system updates through the notification panel.

  1. Locate the System Update Available icon (system update icon) in notifications.
  2. Pull down the status bar.
  3. Tap System Update Available system update icon to open the System Updates screen.
  4. Tap Download and follow the prompts.
  • The Downloading icon (downloading status icon) appears within the status bar to indicate the phone is downloading the necessary files.
  1. Tap Restart and install to complete the process.

Confirm Your Current Phone Software

  1. From home, tap Apps apps icon > Settings settings app icon > About device about device settings icon > Status.
  2. Locate the Software version read-only field.