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Configure Visual Voicemail Settings

The Visual Voicemail settings menu lets you access settings for notifications, pictures, greetings, and more.

  1. From home, tap Apps apps icon > Voicemail voicemail app icon.

    screenshot of visual voicemail inbox
  2. Tap More options voicemail menu icon > Settings.

    screenshot of voicemail settings
  • You will see the Voicemail settings menu.
  1. Select an option to change its settings:
  • Avatar: Configure you Avatar options.
  • Display: Change your voicemail message theme and enter a name to identify yourself to people when replying or forwarding messages.
  • Help/Info: View help topics for using Visual Voicemail.
  • Preferences: Change your Visual Voicemail application preferences.
  • Sound: Change your sound/speakerphone options.
  • Updates: Check for updates.
  • About Voicemail: View information about the application.

Change Your Main Greeting Using the Voicemail Menu

Your main greeting can be changed directly using the Visual Voicemail system. This direct access saves you from having to navigate within the voicemail menu.

  1. From home, tap Apps apps icon > Voicemail voicemail app icon.

    screenshot of visual voicemail inbox
  2. Tap More options voicemail menu icon > Settings > Preferences > Personalize voicemail.
  3. Tap OK to connect to the voicemail system. Follow the prompts to change your current greeting.

Edit the Display Name Using the Voicemail Menu

From your Visual Voicemail menu, you can quickly change the name or number attached to your voice messages.

  1. From home, tap Apps apps icon > Voicemail voicemail app icon.

    screenshot of visual voicemail inbox
  2. Tap More options voicemail menu icon > Settings > Display > Display name.
  3. Tap the existing identification field and enter a new identifying name or number (used to identify you to recipients of your voice messages).
  4. Tap OK to save your information.