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Roaming Settings

With your phone and global roaming service, you can make phone calls and use wireless data services around the globe on compatible CDMA and GSM/UMTS networks.

Roaming Icon

Your display screen always lets you know when you’re off the Nationwide Sprint Network.

Anytime you are roaming, the phone displays the roaming icon (roaming status icon).

Roam on Other Digital Networks

When you’re roaming on digital networks, your call quality and security will be similar to the quality you receive when making calls on the Nationwide Sprint Network. However, you may not be able to access certain features, such as data services, depending on the available network.

Note: If you’re on a call when you leave the Nationwide Sprint Network, your call will be dropped. If your call is dropped in an area where you think Sprint service is available, turn your phone off and on again to reconnect to the network.

Check for Voicemail Messages While Roaming

When you are roaming off the Nationwide Sprint Network, you may not receive a notification of new voicemail messages on your phone. Callers can still leave messages, but you will need to periodically check your voicemail for new messages if you are in a roaming service area for an extended period of time.

  1. Dial your 10-digit wireless phone number.
  2. When you hear your voicemail greeting, tap 1 key pound key.
  3. Enter your passcode at the prompt and follow the voice prompts.

When you return to the Nationwide Sprint Network, voicemail notification will resume as normal.

Roaming Mode

Your phone allows you to control your roaming capabilities. By using the Roaming menu option, you can determine which signals your phone accepts.

Choose from two different settings on your dual-band phone to control your roaming experience.

  1. Tap home key > Settings settings app icon > Networks tab > More > Mobile networks > Roaming.
  2. Tap Use roaming to enable roaming on your device.
  3. Tap each Domestic roaming option and International roaming option to place a checkmark and connect to voice and data service while roaming.

Note: With Data roaming off, you can still transmit data with a Wi-Fi connection. See Wi-Fi Settings.

Roaming Alerts

Roaming alerts make it easy to manage your roaming by providing a warning when your device is roaming on another carrier's network.

To turn Call alerts on or off:

  1. Tap home key > Settings settings app icon > Networks tab > More > Mobile networks > Roaming > options icon > Set roaming alerts.
  2. Tap each roaming alert option to activate or deactivate this function. When active, an extra key press is required for dialing when in a roaming area.

Note: Call alerts are turned on by default on your phone. Voice dialing and speed dialing are not available when you are roaming with Call Guard enabled.

To place roaming calls with Call alerts on:

  1. Tap home key > Phone phone app icon.
  2. Enter 1 + area code + the seven-digit number and tap dialpad call icon.

To answer incoming roaming calls with Call alerts on:

  1. Swipe dialpad call icon in any direction. A message will be displayed notifying you that roaming charges will apply.
  2. Tap CALL.

Data Roam Guard

Depending on service availability and roaming agreements, your phone may be able to access data services while roaming on certain digital systems. You can set your phone to alert you when you are roaming off the Nationwide Sprint Network and try to use data services such as messaging.

Note: Data roaming alerts are not turned on by default on your phone.

To set your Data roaming notification:

  1. Tap home key > Settings settings app icon > Networks tab > More > Mobile networks > Roaming > options icon > Set roaming alerts.
  2. Tap the Domestic data roaming, International data roaming buttons or both to activate the function.

To use data services when Data roaming alerts are active:

  • When a pop-up notification appears informing you that data roam charges may apply, tap Connect or Always Connect to connect.