Update Your Phone Firmware

This option allows you to update the Android Operating System (OS) and the phone software on your phone via an over-the-air connection.

Before Updating Your Firmware

Updating your phone firmware may erase all user data from your phone. You must back up all critical information before updating your phone firmware.

CAUTION! Make sure to back up all data prior to updating your phone as it may be erased.

To back up your account information:

  1. Touch Home Home icon > Menu Apps icon > System settings.
  2. Touch a category such as Google and Email under ACCOUNTS and then touch the account containing the data you want to back up now.
  3. Select the check box of the items you want to back up.
  4. Touch Menu Apps icon > Sync now.

To back up stored text messages:

  1. Touch Home Home icon > Apps and widgets icon > Messaging.
  2. Select the text message from the list to view the message thread.
  3. Touch and hold on a portion of the text message from the string. The Message options context menu appears.

Note: You can back up stored text messages by forwarding them to your own phone number. Open the messages after you have updated your firmware.

  1. Touch Forward.
  2. Enter your phone number and touch Send Email message icon or Send multimedia message icon.

As an added precaution, to preserve any data on your microSD card, please unmount it from your phone prior to starting the update process. Touch Home Home icon > Menu Apps icon > System settings > Storage > Unmount SD card.

Update Your Phone Firmware

Once you have backed up all your data, use the Update Firmware option to update your phone firmware.

  1. Touch Home Home icon > Menu Apps icon > System settings > System update.
  2. Touch Update firmware. (Your phone automatically downloads and installs any available updates. You may be required to power your phone off and back on to complete the software upgrade.)

Confirm Your Current Phone Firmware

  1. Touch Home Home icon > Menu Apps icon > System settings > About phone.
  2. Locate the version number.

Reinstall Your Google Apps

Your Googleâ„¢ app purchases are reloaded remotely and can be re-installed after the update is applied.

  1. Touch Home Home icon > Apps and widgets icon > Play Store.
  2. Touch Menu Apps icon > My apps > All.
  3. Scroll through the list of previously downloaded Google apps and choose those you wish to reinstall.
  1. Follow the onscreen instructions.