You are here: Making Connections > Phone Calls and Voicemail > Place and Answer Calls > Call Using Smart Dial

Call Using Smart Dial

You can either dial a number directly, or use Smart dial to quickly place a call. Smart dial searches and calls a stored/synced contact or a number from your call history.

  1. Tap home key > phone icon to display the phone’s dialer screen.
  2. Enter the phone number or first few letters of the contact’s name to see the top matching contact.
  3. If there are a number of matches found (for example, 3 Matches), tap the number to see all the matches.

    screenshot of phone dialer
  4. Tap the contact you want to call.
  • To check other phone numbers associated with the contact, tap the contact photo.
  • If the phone number has an extension, tap open keypad icon after connecting to the main line and then dial the extension number.
  1. To hang up, tap End call.

Change the Phone Dialer Layout

Switch between a large or standard dial keypad.

  1. Tap home key > phone icon to display the phone’s dialer screen.
  2. Tap options icon > Large dial pad or Standard dial pad.

Troubleshooting

Problem: Call does not connect.

Answer 1: Was the number dialed using the area code? Try dialing the number starting with "0."

Answer 2: Are you in an area with poor wireless coverage? Try calling again from another area.

Dial an Extension Number

To skip voice prompts when dialing an extension number, do one of the following.

  • After dialing the main number, touch and hold asterisk key. A comma (,) is added to the number you are dialing. Enter the extension number, and then tap call key. You will be connected to the mainline and then to the extension number.

    – or –

    After dialing the main number, touch and hold pound key. A semicolon (;) is added to the number you are dialing. Enter the extension number, and then tap call key. After connecting to the main line, tap Send to dial the extension number.

Tip: You can save phone numbers with an extension in the People app. See Add Contacts.