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Call Emergency Numbers

You can place calls to 9-1-1 even if the phone’s screen is locked or your account is restricted.

Important: You won’t be able to make an emergency call if you don’t have a network signal.

  1. Unlock the screen. For more information, see Lock and Unlock Your Screen.
  2. Tap home key > phone icon.
  3. Tap 9 key 1 key 1 key call key.
  • As long as you are in an area covered by wireless service, the emergency call is placed.

Note: When your account is restricted or if you’ve enabled but forgotten your lock password or lock pattern, you can still make emergency calls by tapping Emergency on the screen.

Enhanced 9-1-1 (E 9-1-1) Information

This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E 9-1-1 emergency location services where available.

When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to calculate your approximate location. Depending on several variables, including availability and access to satellite signals, it may take up to 30 seconds or more to determine and report your approximate location.

Important: Always report your location to the 9-1-1 operator when placing an emergency call. Some designated emergency call takers, known as Public Safety Answering Points (PSAPs), may not be equipped to receive GPS location information from your phone.