Answer Phone Calls

The following information lets you know how to answer incoming calls, mute the ringer on incoming calls, reject incoming calls, and more.


  • Your phone will automatically adjust the ringtone volume when you use the polite ringer and pocket mode features.
  • If your phone is turned off, all calls automatically go to voicemail.

Answer or Reject an Incoming Call

  • If the display is on when you get a call, tap Answer or Decline.
  • If the display is locked when you get a call, drag answer call icon or reject call icon upwards.

Tip: After declining a call, you can send a text message to the caller. All declined calls go to your voicemail.

Mute the Ringing Sound without Rejecting the Call

  • Press the Volume button.
  • Briefly press the Power/Lock button.
  • Place the phone face down on a level surface. (You can do this even on the lock screen.)

Note: If Flip to mute option in Sound & notification settings is set to Mute once, HTC U11 will still ring when there are subsequent incoming calls