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Activate Your Phone

Follow the instructions below to activate your phone if it has not already been activated. Depending on your account or how and where you purchased your phone, it may be ready to use or you may need to activate it on your Sprint account.

  • If you purchased your phone at a Sprint Store, it should be activated and ready to use.
  • If you received your phone in the mail, and it is for a new Sprint account or a new line of service, it will activate automatically when you first turn it on.
  • If you’re swapping phones for a number already on your Sprint account, go to and follow the instructions

To confirm activation, make a phone call. If your phone is still not activated, visit for assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727 from another phone.

Tip: Do not press the Power/Lock key while the phone is being activated. Pressing the Power/Lock key cancels the activation process.

Note: If you are having any difficulty with activation, visit